Refund policy

Our 30-Day Satisfaction Promise

At SunnySoil, we believe you should feel confident trying new skincare products without worrying about wasting your money if something isn't the right fit.

That's why we offer a 30-day satisfaction guarantee, even if you've already opened and used your product.

If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

Our satisfaction promise applies to all eligible products, including items purchased on sale or at a discount.

How to Start a Return

To request a return, simply contact us through our customer service email with your order information.

Once we've reviewed your request, we'll provide instructions on how to proceed, including a prepaid return shipping label for eligible domestic returns when applicable.

Please contact us by clicking here before sending products back so we can provide the appropriate return instructions.

Return Address:

5415 Lake Howell Rd
PMB 104
Winter Park, FL 32792
United States

You can always reach out with any return-related questions. We're happy to help!

Return Shipping

United States Orders

We offer free return shipping on all eligible orders shipped within the United States.

If your return requires shipping, we'll provide a prepaid return label at no cost to you.

International Orders

Our 30-day satisfaction guarantee also applies to eligible international orders, including products that have been opened or used.

However, customers outside the United States are responsible for the cost of return shipping when returning products under our satisfaction guarantee or exercising an applicable change-of-mind withdrawal right.

International customers are responsible for arranging and paying for return shipping using an appropriate shipping carrier.

Please contact us before shipping any products back so we can provide the necessary return instructions.

If your order arrives damaged, defective, or incorrect, we'll work to make things right and cover any required return shipping costs in accordance with applicable law.

We never charge restocking fees for returns.

Original Shipping Charges

While return shipping costs are handled according to the terms above, refunds of the original shipping charges depend on whether your return includes all or only part of your order.

Full Order Returns

If you're returning your entire order, including orders containing only one product, we'll refund the full purchase amount, including any original shipping charges paid.

Partial Order Returns

If you're returning only certain products from an order, we'll refund the returned products. However, the original shipping charges are generally nonrefundable because the remaining products have been delivered and kept.

These terms are subject to any additional refund requirements under applicable law.

Damages & Issues

Please inspect your order upon delivery and contact us promptly if your product arrives damaged, defective, or incorrect.

We'll evaluate the issue and work to make things right.

For eligible claims involving damaged, defective, or incorrect products, we'll cover any required return shipping costs.

Nothing in this section limits your statutory rights concerning faulty or nonconforming products.

Exceptions & Non-Returnable Items

Our 30-day satisfaction promise covers both opened and unopened skincare products, including products purchased at discounted prices.

Gift cards are final sale and cannot be returned or refunded, except where required by applicable law.

Products purchased using gift cards remain eligible for our 30-day satisfaction promise. However, refunds for the portion of a purchase paid using a gift card will be issued as SunnySoil store credit, where permitted by applicable law.

For purchases made using multiple payment methods, any portion paid by another method will generally be refunded to that original payment method.

Where applicable law requires refunds to the original payment method, we will honor that requirement unless the customer expressly agrees to another permitted refund method.

Exchanges

If you'd like to exchange a product, the fastest way to ensure you receive the item you want is to request a return for your original purchase and place a separate order for the new item.

European Union Right of Withdrawal

For orders shipped to customers in the European Union, applicable consumer protection laws provide a 14-day right of withdrawal.

This means you have the right to cancel or return an eligible purchase within 14 days of receiving your order, without providing a reason. For orders delivered in multiple shipments, this period generally begins when the last item is delivered.

Our voluntary 30-day satisfaction guarantee also applies to eligible EU orders and provides additional time to request a return, including for opened and used products.

How to Exercise Your Right of Withdrawal

EU customers may request a cancellation or return electronically through their SunnySoil customer account:

https://account.sunnysoil.shop

After signing in, select the applicable order and follow the instructions to request a cancellation or return.

You may also exercise your withdrawal rights by contacting our customer service email with a clear statement that you wish to cancel or withdraw from your purchase.

You may use the following optional withdrawal notice:

"I wish to withdraw from my purchase of [product name or order number], ordered on [date] and received on [date]. My name and address are [customer details]."

You do not need to use this exact wording.

For qualifying statutory withdrawals, customers must generally send any required returned products back within 14 days after notifying us of their decision to withdraw, unless otherwise arranged.

Return Shipping for EU Orders

Customers exercising their statutory right of withdrawal are responsible for the direct cost of returning products, except where SunnySoil agrees to cover those costs or applicable law requires otherwise.

Return shipping costs for damaged, defective, or incorrect products will be handled in accordance with applicable consumer protection laws.

Refunds Under EU Withdrawal Rights

For qualifying statutory withdrawals:

• Refunds will be processed without undue delay and no later than 14 days after receiving your withdrawal notification, subject to applicable legal provisions.

• We may withhold reimbursement until we receive the returned products or proof that they have been sent back, where permitted by law.

• Full-order withdrawals include a refund of the applicable original standard delivery charges.

• Refunds will be made using the original payment method unless you expressly agree otherwise.

• No restocking fees will be charged.

Our 30-day satisfaction guarantee does not limit or replace your statutory rights under applicable EU consumer protection laws.

United Kingdom Cancellation Rights

Customers in the United Kingdom may also have a statutory right to cancel qualifying online purchases within 14 days of receiving their order without providing a reason.

For qualifying cancellations, customers generally have an additional 14 days after notifying us to return the products.

Refunds will be processed in accordance with applicable UK consumer protection laws, including the relevant refund deadlines and reimbursement of standard original delivery charges.

Customers are responsible for return shipping costs for change-of-mind cancellations, except where applicable law requires otherwise.

Our voluntary 30-day satisfaction guarantee also applies to eligible UK purchases, including opened and used products.

Nothing in our satisfaction guarantee limits your statutory cancellation rights or protections concerning faulty products.

Refunds

Once your return has been reviewed and any required return has been received, we'll notify you of your refund status.

For returns under our voluntary 30-day satisfaction guarantee, approved refunds will generally be issued to your original payment method within 10 business days, except for gift-card-funded purchases as described above or where applicable law requires otherwise.

Refunds subject to statutory consumer protection requirements, including EU withdrawal rights and UK cancellation rights, will be processed according to the applicable legal deadlines and payment method requirements.

Please keep in mind that your bank or credit card provider may require additional time to process and post your refund.

If more than 15 business days have passed since your refund was approved, please contact us through our customer service email.

Nothing in this policy limits or excludes consumer rights provided by applicable law.